配送政策 Shipping Policy

DELIVERY & SHIPPING

1. 你們的商品是從哪裏寄出？
所有商品都是從我們香港的門市寄出。

1.Where are your products sent from?
All products are sent from our Hong Kong store.

2. 我的訂單如何發貨？
香港本地運輸：順豐快遞
澳門運輸：順豐快遞
中國內地：順豐快遞
其他國家運輸：順豐快遞﹑香港郵政

2. How is my order shipped?
Hong Kong Local Transportation : SF Express
Macau Transportation : SF Express
The Mainland of China Transportation : SF Express
Transportation in other countries : SF Express, Hong Kong Post

3. 我的訂單仍然是“處理中”，什麼時候會發貨？
快遞方式的訂單均於一個工作天內處理。如果你的下單時間是在店鋪營業時間結束後，訂單則會於下一個工作日處理。
如果是預訂貨品的訂單，將於到貨後即日內發貨。

3. My order is still "in progress", when will it be shipped?
Courier orders are processed within one working day. If your order is placed after the business hours, the order will be processed on the next business day. If it is an order for pre-ordered products, it will be shipped within the day after arrival.

4. 我的訂單發貨後我會收到通知嗎？
您的訂單發貨後，我們將用電郵形式發送您的運單追蹤信息給你。

4. Will I be notified when my order is shipped?
Once your order has shipped, we will send your tracking information.

5. 我的訂單已經發貨，但我需要更改地址，該怎麼辦？
如果您需要更改地址，請盡快與我們聯繫。 請注意，有可能已經無法更改地址，或快遞公司可能會收取地址更改費用。

5. My order has been shipped, but I need to change the address, what should I do?
If you need to change your address, please contact us as soon as possible. Please note that it may not be possible to change the address, or the courier company may charge an address change fee.

6.產品顯示的價格不包含關稅和稅費，您的包裹將以 DDU（未完稅交貨）的方式發貨，您在收貨時可能需要支付關稅、費用和進口稅。費用的收取最終取決於您當地的海關當局。您必須支付這些費用才能完成清關。如需了解更多信息，請咨詢您當地的海關。

The price shown for the product does not include duties and taxes, your package will be shipped DDU (Delivery Duty Unpaid) and you may be required to pay duties, fees and import taxes upon receipt. Charges ultimately depend on your local customs authorities. You must pay these fees to complete customs clearance. For more information, please check with your local customs office.